Does UGG do returns?

Does UGG do returns?

We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their UGG® product from the call center, website or Authorized UGG® retailer. Return shipping is FREE for customers who purchased their UGG® product from the call center or ugg.com.

Can you send Uggs back to the company and get new ones?

5 answers. They come with a one year warranty whether purchased from the ugg site or a third party retailer. I just called today because I got a tear in mine and was able to do an exchange over the phone. Maybe within a warranty period, I doubt you can just return any old pair.

Where do I send my UGG returns?

Return instructions Exchange. Mail your return back to: 3175 Mission Oaks Blvd. If you have your original invoice, you can use the prepaid peel off label from the front of your invoice.

How do you return a pair of Uggs?

If you need to return an item purchased at an UGG® retail store, please return to the store where the purchase was made. If you are unable to reach the store or the store cannot help you, please contact our customer service team who will be happy to see if they can assist you further.

Do UGGs have a lifetime guarantee?

UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.

Can I cancel an Ugg order?

To cancel your order, login to your UGG Account and cancel the order from there. If you are unable to cancel the order under your account, please call or chat for assistance.

Can you return UGGs after a year?

Purchases must be returned within 12 months from date of purchase. All UGG claims which are past one year from date of purchase will be evaluated on a case-by-case basis. The original sales receipt must be presented. If there is a major fault with your item, you are entitled to an exchange or refund at any time.

How do I contact UGG?

Help

1. Live Chat. Chat online with a customer service representative now. Chat Now.
2. Call Us. 1-888-432-8530.

How long does an Ugg return take?

Expect your return to take 3 – 5 business days to process from the date we receive it. Refunds will be in the same form as the original payment. Exchanges may be on backorder and may take additional processing time.

Can you return UGGs without the box?

Purchase must be returned within 90 days of purchase for a refund. The original sales receipt must be presented. Merchandise must be in its original packaging with all labels and product swing tags attached. The shoe box must be in its original condition and not be damaged in any way.

How long is UGG warranty?

one year
UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.

Do you have to pay for a UGG return?

If you purchased your UGG® product prior to the last 365 days or from an Authorized UGG® retailer shipping charges must be paid by customer for the return and are non-refundable. All returns should be sent by a trackable method. We recommend using UPS, FedEx or USPS regular ground service.

When is the best time to contact UGG customer care?

Due to challenges posed by COVID-19 our Customer Care team is only supporting chat and calls at this time. Our operating hours are Mon-Sat 10am-7pm EST. Please note you can find a lot of great answers on returns & exchanges, warranty, and most other common questions on our FAQ page.

What to do if your UGG package is lost in transit?

We recommend using UPS, FedEx or USPS regular ground service. UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees.

What happens if you don’t use UGG shipping label?

If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping.