How can I make my call center more fun?

How can I make my call center more fun?

How can I make my call center more fun?

Here are some interesting ways to make your contact center more fun: Create Traditions: Create a USP for your work-culture and get creative with ideas. Plan a breakfast party every month or try theme days, like Eat-Out-Wednesdays, where the call centre agents can take their teams out for a barbeque or brunch.

How do you trick a call center?

Here are 8 customer service tips and tricks for call center support agents:

  1. Tip #1: Clarify Client Complaints.
  2. Tip #2: Empathy, Not Sympathy.
  3. Tip #3: Positivity and Patience.
  4. Tip #4: Efficiency…
  5. Trick #1: Beginner? (Shhh, Don’t Let the Client Know!)
  6. Trick #2: Always Use a Natural Speaking Voice.
  7. Trick #3: Take Notes.

Do and don’ts in a call center?

Do’s for Call Center Agents

  • 1) Have in-depth knowledge about the company’s products and services.
  • 2) Give importance to customer’ s identity.
  • 3) Follow a two-way communication process.
  • 4) Focus on the customer, rather than selling.
  • 5) End-to-End Visibility.
  • 6) Take tips and pointers from a successful call center agent.

Is it hard working in a call center?

Call center life is hard work, but the hardest things in life are usually the most rewarding. While it’s tough work, you will learn coveted skills and gain valuable experiences as a call center agent that can propel your career forward.

How can I cheat in a call center job?

Here are seven sneaky things contact centre employees do to avoid taking calls, along with our advice for how to catch them out!

  1. Shuffling to the Back of the Pack.
  2. Sitting on a Hanger or Transfer.
  3. Rounding up Breaks.
  4. Making After-Call Work Personal.
  5. Tactical Toilet Breaks.
  6. Hiding Behind the ‘IT problem’

What should you not say in a customer service call?

“I’m sorry.” Don’t say sorry when you really mean, “I’ll have to look that up.” Don’t say sorry when you really mean, “Can I ask you a question?” Don’t say sorry when you really mean, “I want to understand the problem better.”