How much do BT charge to fix a fault?

How much do BT charge to fix a fault?

There’s no charge for most engineer visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn’t be a cost. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment.

What is BT landline charge?

If you want a landline-only deal with BT, its Home Phone Saver plan is well worth a look. At the time of writing, it costs £21.99 per month. For that outlay, you’ll get monthly line rental, unlimited calls to UK landlines to 0845 and 0807 numbers at any time of day, for up to an hour.

How do I test my BT line for faults?

Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 mins to book a slot.

How long does it take BT to fix a line fault?

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. The target will be gradually introduced over three years, Ofcom said.

How much does BT charge to replace master?

It’s Designed to Connect Around Your Home. If you ask Openreach to move the BT master socket, they will charge somewhere around £150. You may have to wait a fair while for the work to be done. It’s not worth the wait, cost, or hassle.

Is BT responsible for the master socket?

BT Openreach has total responsibility for the telephone network to your property and your NTE5. However, the wiring going from the NTE5 into your property is your responsibility. BT may charge you for this. A cheaper alternative is to fit your own NTE5-style box next to the BT master socket as an extension.

How much are BT phone calls per minute?

How much are calls to 0845 and 0870 numbers from BT phone lines? BT customers with a pay as you go plan pay 20p per minute. Customers with a BT calling plan can make these calls for no extra charge, as part of their monthly allowance of call minutes.

Why is my BT phone saying line cord error?

My advice is check your wiring inside your house ensure that the master socket is the first connection on the wiring into it, if it is and B T say your line is clear, then from my experience I would ensure that the router was disconnected from the phone socket and the electrical supply and left for at least 5 minutes.

How can I report a fault to BT?

What can we help with? How can I report a fault to BT? How can I report damage to BT cables, poles, cabinets or manholes? Need more help?

What should I do if I have a problem with my BT landline?

Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. Go back to: What can we help with? Need more help?

Is the BT ADSL face plate at fault?

An engineer is dispatched to investigate and finds the ADSL face plate (installed less than a year ago by a BT engineer) to be at fault. Are you seriously suggesting that BT would charge £130 for that? If so, the company I worked for that believed in customer service has long since vanished.

What’s the charge for a BT master socket?

Master socket faulty – Charge for Engineer visit. Master socket faulty – Charge for Engineer visit. Not a happy customer There are times when dealing with BT feels like shouting into the wind.