What are the duties and responsibilities of a customer service representative?

What are the duties and responsibilities of a customer service representative?

Typical duties of a customer service representative

• Receiving and placing customer service telephone calls.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

What does a customer service rep do at a bank?

Customer service representatives who work for banks answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

What is duties and responsibilities of customer service officer in bank?

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Solving customer problem as much as the can.

What is a good customer service representative?

You must be willing to put the needed work in to provide exceptional customer service. Patience. Customers are also looking for someone who actually cares about them, not just making a paycheck. To land a good customer service job, have a caring attitude in general about helping people.

What skills do you need to be a customer service representative?

Here are the top customer service skills your representatives need, according to data.

1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
2. Empathy.
3. Adaptability.
4. Ability to Use Positive Language.
5. Clear Communication Skills.
6. Self-Control.
7. Taking Responsibility.
8. Patience.

What is the responsibility of customer service?

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

Who is the customer service representative at TD Bank?

Sonia Sandu, Customer Services Representative says “I’m currently studying for my financial services exams because I want to pursue a further career in TD and my management is very encouraging. And they’re even helping me study, which is awesome!”

What does it mean to work at TD Bank?

When you work in one of TD’s store locations, no two days are ever the same, because no two customers are the same. Acting as the face of the Bank, this group is tasked with promoting our mission and sharing the TD story. It’s a big responsibility, but one that our people embrace.

What makes tdbank the best customer service company?

Take pride in being the best at what you do. Our commitment to providing excellent customer experiences is at the heart of our business. Our Customer Service professionals ensure that each and every person who walks through our doors gets the help and attention they deserve.

What does leadership mean at TD Canada Trust?

Mike Healy says “Leadership at TD Canada Trust means a few different things to me. First off, it’s having a vision and goals for the bank and then helping your employees achieve those goals, both professionally and personally. And secondly, a big part of leadership at TD is leading by example”.