Are 3CX calls recorded?

Are 3CX calls recorded?

Are 3CX calls recorded?

3CX Support Only calls connected to an extension will be recorded so calls reaching a Digital receptionists and hanging up will not be recorded.

How do I transfer a softphone call?

How to you transfer a call using the softphone app

  1. When on a active call, you will see the option to transfer.
  2. Click the Transfer button.
  3. Dial the extension on the app keypad that you would like to transferred to.
  4. Go back to the active call and click Complete.
  5. You’re done, call transferred.

How does 3cx phone system work?

3CX is an open standard, software-based phone system based on the SIP standard. It works with a range of phone hardware and also features web browser-based extensions and mobile apps. A major advantage is the software itself can be hosted on a remote server, on-premise (on a local server) or both for extra resilience.

How do I transfer calls to voicemail?

Steps to transferring a call directly to voicemail without a hotline key:

  1. While on the line with the outside caller…
  2. Press the Transfer key.
  3. Press the Voice Message or VMsg soft key.
  4. Dial the extension number for the co-worker you want to receive the call and hang up to transfer the call to their voice mailbox.

How do you send voicemail to RingCentral?

How to Transfer Calls to Voicemail from RingCentral Desktop

  1. During an active call, click Transfer. When you click Transfer, your call will be placed on hold after you dial the receiving party’s number or extension.
  2. Enter the name or the extension number of another User in your account.
  3. Click Send to Voicemail.

How do I listen to 3CX recordings?

3CX Support Scroll down to “Access” and make sure that the option “Show Call Recordings” option is enabled. Then navigate to the 3CX client, click on settings and the Recordings. You should be able to see the recording there and the option to play it on the phone.

Where does 3CX store recorded calls?

3CX Support Recordings are always saved in folder “C:\ProgramData\3CX\Instance1\Data\Recordings”. The file name depends on the extension number, callId, etc, and can’t be determined before the recording starts. You can check that folder and see some recording file names, to undertand the structure it has.